Frequently Asked Questions
Everything you need to know about ordering original designer lawn from Charzem. Can't find your answer? Reach out and we'll help.
Orders & Products
Yes. Every suit we carry is 100% original, sourced directly from the designer brands we stock, including Alkaram, Maria B, Bonanza Satrangi, Asim Jofa and more. We never sell replicas or first copies.
A 2-piece suit includes the shirt and dupatta (or shirt and trouser, depending on the design). A 3-piece includes shirt, dupatta and trouser. The exact contents are listed on each product page under the description.
Our suits are unstitched fabric, giving you the freedom to tailor them to your own measurements and style. Each listing specifies whether the fabric is printed or embroidered.
We photograph our products as accurately as possible, but slight variation in colour can occur due to screen settings and lighting. Any meaningful difference is always kept to a minimum.
Most of our designer prints are limited stock and are not restocked once sold out. If a design is showing as unavailable, we recommend browsing similar pieces from the same designer, or message us and we'll let you know if anything similar is arriving.
Shipping & Delivery
Orders are typically delivered within 3 to 5 working days after confirmation, depending on your location. You'll receive tracking details once your order has been dispatched.
Yes, we deliver nationwide across Pakistan, including all major cities and most smaller towns through our courier partners.
Delivery charges are calculated at checkout based on your order. Orders above Rs. [FREE SHIPPING THRESHOLD] qualify for free delivery.
Yes. Once your order ships, we'll share a tracking number so you can follow it to your door. You can also message us any time for an update.
Payment
Yes. Cash on Delivery is available nationwide. You pay in cash when your order arrives, so you can shop with complete confidence.
Alongside Cash on Delivery, we accept bank transfer and mobile wallet payments. Message us at checkout if you'd prefer to pay in advance and we'll guide you through it.
Returns & Exchanges
We accept returns and exchanges within 7 days of delivery, provided the fabric is unused, unwashed and in its original condition with tags intact. Please see our full Returns & Exchange page for details.
If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with photos and we'll arrange a replacement or refund at no extra cost to you.
Simply message us on WhatsApp or email with your order number and reason for the return. Our team will walk you through the next steps.
Still Have Questions?
Our team is here to help you every step of the way.
WhatsApp: 03359709162
Email: contact.charzem@gmail.com